The ShiftShapers Podcast

Host and Chief Transformation Strategist David Saltzman welcomes Emma Passe, COO of E-Powered Benefits and self-described relentless change seeker, to share her thoughts on change and empowered leadership by females and other minorities.

Emma describes how things have changed and continue to change in the landscape of leadership, as well the different elements that make it up like confidence, growth, and success. She also gets down to the details of some important and current topics like reference-based pricing (RBP), High Deductible Health Plans (HDHP), and Health Savings Accounts (HSA).

You can find show notes and more information by clicking here: https://bit.ly/2osM5bL

Direct download: The_ShiftShapers_Podcast_286_edited.mp3
Category:general -- posted at: 11:00am EDT

Today's episode of The ShiftShapers Podcast welcomes The Telephone Doctor Nancy Friedman on the show to share her thoughts on customer service, how it goes wrong, and the best ways to fix it.

Nancy discusses common phrases customers hear which simply do not encourage good business, and moves on to the more modern modes of communication like email and chat. She also highlights quick solutions for companies to boost their customer service relations--all in just one call.


You can find show notes and more information by clicking here: https://bit.ly/2mc4kkl

Direct download: The_ShiftShapers_Podcast_285_edited.mp3
Category:general -- posted at: 11:00am EDT

Today's episode of The ShiftShapers Podcast explores innovative ways of sourcing the best talents for agencies. Host David Saltzman features Susan Rider, Vice President of Employee Benefits and Human Capital Strategies at Gregory & Appel Insurance, and they discuss disabilities, diversity, and inclusion in the workplace.

Susan begins by sharing her own learning difficulties and how this shaped her interest in bringing in otherwise overlooked opportunities for her agency. She also goes more in depth in the specific ways Gregory & Appel taps talent, both from existing and prospective employees.

You can find show notes and more information by clicking here: https://bit.ly/2mbKg1A

Direct download: The_ShiftShapers_Podcast_284_edited.mp3
Category:general -- posted at: 11:00am EDT

Today's episode of The ShiftShapers Podcast by David Saltzman is called "Healthcare’s New Front Door" and focuses on the expanding space of telemedicine. David features Kelly Bliss, Chief Client Officer at Teladoc Health, and explores what telemedicine is all about and how it breaks barriers to serve millions upon millions of people in need.

Kelly begins by telling the story of her mother's condition and eases into an in-depth discussion on areas where telemedicine is breaking ground, specifically in areas of mental and behavioral health, healthcare literacy, and accessible costing.

You can find show notes and more information by clicking here: https://bit.ly/2m3QbWt

Direct download: The_ShiftShapers_Podcast_283_re-edited.mp3
Category:general -- posted at: 11:00am EDT

Starting a podcast to help deliver clients sounds easy enough, right? Ben Krueger of Cashflow Podcasting says there is more to it than meets the eye – including a healthy dose of commitment. But if you do it right it can be rewarding on a number of fronts. Ben helped us launch ShiftShapers, so we think of him as the guru of podcasting!

You can find show notes and more information by clicking here: https://bit.ly/2UftVGm

Direct download: SHIFTSHAPERS282.mp3
Category:general -- posted at: 11:00am EDT

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