The ShiftShapers Podcast

On this episode of ShiftShapers, we are stepping out of the realm of employee benefits, insurance and financial planning to discuss the ultimate differentiator for all businesses – customer service. Peter Shankman is the author of a new book, Zombie Loyalists: Using Great Service to Create Rabin Fans.

Get full show notes and more information here:

Direct download: SHIFTSHAPERS142.mp3
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