The ShiftShapers Podcast

Today's episode of The ShiftShapers Podcast welcomes The Telephone Doctor Nancy Friedman on the show to share her thoughts on customer service, how it goes wrong, and the best ways to fix it.

Nancy discusses common phrases customers hear which simply do not encourage good business, and moves on to the more modern modes of communication like email and chat. She also highlights quick solutions for companies to boost their customer service relations--all in just one call.

You can find show notes and more information by clicking here:

Direct download: The_ShiftShapers_Podcast_285_edited.mp3
Category:general -- posted at: 11:00am EDT