The ShiftShapers Podcast

In our visit with, Eric Parmenter (National Leader of Value-based Care at Collective Health) we discuss a little-known metric that research proves correlates positively with growth. The Net Promoter Score has been used in other industries for more than 10 years, but despite its simplicity and effectiveness, it has not been widely applied in our industry.

You can find show notes and more information by clicking here:

Direct download: SHIFTSHAPERS2041.mp3
Category:general -- posted at: 11:00am EDT